DEX login performance issue

Incident Report for ControlUp Status Page

Resolved

This incident has been resolved, and operations are back to normal. Thank you for your patience.
Posted May 27, 2025 - 16:15 UTC

Monitoring

The issue has been identified, and we are monitoring the results as the service stabilizes. Logins are returning to normal.
Posted May 27, 2025 - 14:46 UTC

Investigating

We are currently investigating performance issues causing logins to fail on the DEX platform. Another update will be provide when we learn more.
Posted May 27, 2025 - 14:25 UTC
This incident affected: EMEA (DEX - app.controlup.com - Platform Services, VDI & DaaS - Login Services) and US (DEX - app.controlup.com - Platform Services, VDI & DaaS - Login Services).