ControlUp for VDI - Data streaming issues - US customers

Incident Report for ControlUp Status Page

Resolved

Resolved. We have confirmed the deployed mitigation was successful. All services are now operating normally. We apologize for the inconvenience and appreciate your patience.
Posted Nov 04, 2025 - 00:31 UTC

Monitoring

Mitigation Deployed. We have deployed a fix and are now closely monitoring service stability and recovery. We'll confirm full resolution soon.
Posted Nov 03, 2025 - 19:18 UTC

Identified

We have identified the issue and are collaborating with a 3rd party vendor on a resolution. It appears to be associated with a network load balancing error.
Posted Nov 03, 2025 - 16:58 UTC

Update

We are continuing to investigate this issue and can confirm that, at present, only customers based in the United States may be affected.

We will provide further updates as more information becomes available.
Posted Nov 03, 2025 - 14:38 UTC

Investigating

We are currently investigating an issue affecting the data stream for Monitors
Posted Nov 03, 2025 - 11:14 UTC
This incident affected: VDI (US Region).